Last Updated 2022-09-26
- What data do we collect?
- How do we collect your data?
- How will we use your information?
- How do we secure your data?
- How will we use your data for marketing?
- What are your privacy rights?
- Privacy policies of third-party websites
- Children’s privacy
- How to contact us
- How to contact the appropriate authorities
1. What data do we collect?
A. Personal information you disclose to us
Legal Basis: You have provided consent to us for processing your information.
IQNOX collects personal information that you voluntarily provide to us when you register on the Website, when you express an interest in obtaining information about us or our products and Services, when you participate in activities on the Website, or otherwise when you contact us.
We limit our collection of your personal information to what is reasonably necessary for its disclosed intended purposes. The personal information that we collect depends on the context of your interactions with us and the Website, the choices you make, and the products and features you use. The personal information we collect may include the following:
- Personal information provided by you.We may collect names; phone numbers; email addresses; mailing addresses; job titles; contact preferences; data collected from surveys; usernames; passwords; contact or authentication data; information you provide when using our products or software (e.g., business name, business email, business address, business fax, company website, etc.); number of unique views and total number of visitors when you deploy your cookie banner using our consent management solution; information in blog comments; financial information (e.g., last four digits of your debit or credit card number, billing history, billing address, card type, issuing bank, expiration date, card origin by country); profile photo; and other similar information.
- Payment data.We will collect data necessary to process your payment if you make purchases, such as your payment instrument number (such as a credit card number), and the security code associated with your payment instrument.
All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information.
If you need to update your personal information, you may contact us.
B. Information automatically collected
Legal Basis: You have provided consent to the processing and sharing of your information that is collected automatically when you visit our Website.
We automatically collect certain information when you visit, use, or navigate our Website. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your Internet Protocol (“IP”) address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Website, and other technical information. This information is primarily needed to maintain the security and operation of our Website and used for our internal analytics and reporting purposes.
Like many businesses, we collect information through cookies and similar technologies (see Section 7). The information we collect automatically includes:
- Log and usage data.Log and usage data is service-related, diagnostic, usage, and performance information our servers automatically collect when you access or use our Website and which we record in log files. Depending on how you interact with us, this log data may include your IP address, device information, browser type and settings, and information about your activity in the Website (such as the date/time stamps associated with your usage, pages and files viewed, searches, and other actions you take such as which features you use), device event information (such as system activity, error reports (sometimes called ‘crash dumps’) and hardware settings).
- Device data.We collect device data such as information about your computer, phone, tablet, or other device you use to access the Website. Depending on the device used, this device data may include information such as your IP address (or proxy server), device and application identification numbers, location, browser type, hardware model, Internet service provider, mobile carrier, operating system, and system configuration information.
- Location data.We collect location data such as information about your device’s location, which can be either precise or imprecise. How much information we collect depends on the type and settings of the device you use to access the Website. For example, we may use GPS and other technologies to collect geolocation data that tells us your current location (based on your IP address). You can opt out of allowing us to collect this information either by refusing access to the information or by disabling your Location setting on your device. Note however, if you choose to opt out, you may not be able to use certain aspects of the Services.
C. Information collected from other sources
We collect limited data from a variety of sources to operate our business. To enhance our ability to provide relevant marketing, offers, products, and Services to you and update our records, we may obtain information about you from other sources, such as public databases, joint marketing partners, affiliate programs, data providers, social media platforms, as well as from third parties and other outside sources.
The information we collect is for our business purposes, such as event promotion and targeted advertising. The information includes mailing addresses, job titles, email addresses, phone numbers, intent data (or user behavior data), IP addresses, social media profiles, social media URLs, and custom profiles.
If you interact with us on any social media platform by using a social media account, we receive personal information about you such as your name, email address, and gender. Any personal information that we collect from your social media account depends on your social media account’s privacy settings.
2. How do we collect your data?
You directly provide IQNOX with most of the data we collect about you. We collect data and process data when you:
- Register online or place an order for any of our products or Services
- Voluntarily complete a customer survey
- Provide feedback via email or posted on our Website
- Use or view our Website via your browser’s cookies (see Section 7)
- IQNOX may also receive your data indirectly from other sources (see Section 1C)
- Participate in a prize-draw or competition.
3. How will we use your information?
A. Data use by IQNOX.
When IQNOX collects your data, we use the information we receive for the following purposes:
- To manage user accounts.We will use your information for the purposes of managing your account and keeping it in working order.
- To request feedback.We will use your information to request feedback and to contact you about your use of our Services.
- To post testimonials.We post testimonials on our Website that may contain personal information. Prior to posting a testimonial, we will obtain your consent to use your name and the content of the testimonial. If you wish to update or delete your testimonial, please contact us and be sure to include your name, testimonial location, and contact information.
- To protect our Services.We will use your information as part of our efforts to keep our Services safe and secure (for example, for fraud monitoring and prevention).
- To process your order. When IQNOX processes your sales order, we may send your data to, and also use the resulting information from, credit reference agencies to prevent fraudulent purchases.
- To respond to legal requests and prevent harm.If we receive a subpoena or other legal request, we may need to inspect the data we hold to determine how to respond.
- To fulfill and manage your orders.We will use your information to fulfill and manage your orders, payments, upgrades, or refunds made through our Website or otherwise through our Services.
- To deliver and facilitate delivery of Services to the user.We will use your information to provide you with the requested service.
- To respond to user inquiries and offer support to users.We will use your information to respond to your inquiries and solve any potential issues you might have with the use of our Services.
- To send you marketing and promotional communications.We and/or our third-party marketing partners may use the personal information you send to us for our marketing purposes if this is in accordance with your marketing preferences. For example, when expressing an interest in obtaining information about us or our Services, subscribing to marketing or otherwise contacting us, we will collect personal information from you. You can opt-out of our marketing emails at any time (see Section 5A).
- To send administrative information to you. We will use your personal information to send you updates about our products and changes to our terms, conditions, and policies.
- To deliver targeted advertising to you.We may use your information to develop and display personalized content and advertising (and work with third parties who do so) that is tailored to your interests and/or location and to measure its effectiveness.
- To enforce our terms, conditions, and policies for business purposes, or in connection with our contractual obligations, and to comply with legal and regulatory requirements.
- For other business purposes.We may use your information for other business purposes, such as conducting a data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns, and evaluating and improving our Website, Services, products, marketing, and your user experience. We may use and store this information in aggregated and anonymized form so that it is not associated with individual end users and does not include personal information. We will not use identifiable personal information without your consent.
- Prize draws and competitions: We will use your personal information when you participate in a prize-draw or competition to identify you as a winner in the competition and to contact you regarding your selection as a participant in the prize draw or competition.
B. Sharing data with others.
We only share information with your consent, to fulfill business obligations, to provide you with Services, to protect your rights, and to comply with laws. Below is (i) a list of categories of third parties that may receive your data from us, (ii) a list of reasons for sharing your information with others, and (iii) a list of circumstances that have a legal basis for sharing your data.
i. Categories of third parties.
We share information with the following categories of third parties:
- Advertising networks
- Affiliate marketing programs
- Cloud computing services
- Communication and collaboration tools
- Data analytics services
- Data storage service providers
- Finance and accounting tools
- Order fulfillment service provider
- Payment processors
- Performance monitoring tools
- Product engineering and design tools
- Retargeting platforms
- Sales and marketing tools
- Social media networks
- Testing tools
- User account registration and authentication services
- Website hosting service providers
ii. Reasons for sharing information with others.
We may need to process your data or share your personal information in the following circumstances:
- Legitimate interests.We will process your data when it is reasonably necessary to achieve our legitimate business interests.
- Business transfers.We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
- Vendors, consultants, and other third-party service providers.We may share your data with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf and require access to such information to do that work. Examples of services include payment processing, data analysis, email delivery, hosting services, customer service, and marketing efforts. We may allow selected third parties to use tracking technology on the Website, which will enable them to collect data on our behalf about how you interact with our Website over time. This information may be used to, among other things, analyze and track data, determine the popularity of certain content, pages, or features, and better understand online activity.
- We may share your information with our affiliates, in which case we will require those affiliates to honor this privacy notice. Affiliates include our parent company and any subsidiaries, joint venture partners, or other companies that we control or that are under common control with us.
- Data brokers. Unless described in this notice, we do not share, sell, rent, or trade any of your information with third-party data brokers.
- Business partners. We may share your information with our business partners to offer you certain products, services, or promotions.
iii. Legal basis for sharing data with others.
We may process or share your data that we hold based on the legal basis of the following circumstances:
- We will process your data if you have given us specific consent to use your personal information for a specific purpose.
- Contractual obligation.Where we have entered into a contract with you, we will process your personal information to fulfill the terms of our contract.
- Legal obligation.We will disclose your information where we are legally required to comply with applicable law, governmental requests, a judicial proceeding, or a legal process, as in response to a court order or a subpoena (including in response to public authorities to meet national security or law enforcement requirements).
- Vital interests.We will disclose your information where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, illegal activities, and in situations involving potential threats to the safety of any person, to carry out a task in the interest of the public, or to use as evidence in litigation in which we are involved.
4. How do we secure your data?
B. Data security.
We have implemented appropriate administrative, physical, and technical security measures in our organization that is designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security, and improperly collect, access, steal, or modify your information. Although we will do our best to protect your personal information, transmission of personal information to and from our Website is at your own risk. You should only access the Website within a secure environment.
C. International transfers.
IQNOX is based in the United States of America (“USA”) and our servers are located in the USA. To provide our Services to you, please be aware that your information may be transferred to, stored, and processed by us in our facilities and by those third parties with whom we may share your personal information in the USA and other countries.
Data transfers for residents of the European Union (“EU”) are subject to the regulations of the General Data Protection Regulation (“GDPR”). If you are located in the European Economic Area (“EEA”) or United Kingdom (“UK”), then these countries may not necessarily have data protection laws or other similar laws as comprehensive as those in your country. With that in mind, we use appropriate safeguards when we transfer your information outside the EEA or UK to ensure your personal information remains protected and to comply with applicable data protection laws.
The bases, mechanisms, and measures we rely on for international transfers include:
- Adequacy Decisions. When applicable, we may rely on EU or UK adequacy decisions to transfer your information outside the EEA or UK. When the relevant EU or UK authority issues an adequacy decision, that means they found the third country to offer adequate protection for personal information.
- Derogations. We may transfer information based on a derogation listed in Article 49 of the GDPR. We will only do so if the transfer of information meets specific strict conditions.
- Standard Contractual Clauses: We have implemented measures to protect your personal information, including by using Standard Contractual Clauses for transfers of personal information between us and our group companies and between us and our third-party providers. These clauses require all recipients to protect all personal information that they process originating from the EEA or UK in accordance with European data protection laws and regulations. Our Standard Contractual Clauses can be provided upon request. We have implemented similar appropriate safeguards with our third-party service providers and further details can be provided upon request.
- Supplementary Measures. When necessary, in addition to the Standard Contractual Clauses, we may adopt technical, contractual, and organizational supplementary measures to better ensure that the level of protection guaranteed by the GDPR is not undermined by the transfer.
5. How will we use your data for marketing?
IQNOX is committed to protecting and respecting your privacy, and we’ll only use your personal information to administer your account and to provide the products and services you requested from us. From time to time, we would like to contact you about our products and services, as well as other content from partner companies that may be of interest to you. If you have agreed to receive marketing, you may always contact us to opt out at a later date.
If you agree, IQNOX will share your data with our partner companies so that they may offer you their products and services.
A. How to Opt Out
You have the right at any time to stop IQNOX from contacting you for marketing purposes or giving your data to our partner companies.
If you no longer wish to be contacted for marketing purposes, please contact us.
B. Do Not Track
IQNOX currently does not respond to Do Not Track (“DNT”) signals in web browsers because no DNT standard has been adopted. The DNT concept has been promoted by regulatory authorities, including the USA’s Federal Trade Commission (“FTC”), to develop and implement a mechanism for allowing Internet users to control the tracking of their online activities across websites. Various browsers offer a DNT option that relies on a technology known as a DNT header that sends a signal to websites about the user’s DNT preference. You can usually access your browser’s DNT option in your browser’s settings.
The World Wide Web Consortium (“W3C”) has been working with industry groups, Internet browsers, technology companies, and regulators to develop a DNT technology standard. While some progress has been made, no standard has been adopted.
6. What are your privacy rights?
IQNOX is committed to protecting your privacy. We would like to make sure you are fully aware of your data protection rights. Every user is entitled to the following rights:
- The right to know – You have the right to know about the personal information a business collects about you and how it is used and shared.
- The right to delete – You have the right to delete personal information collected from you (with some exceptions).
- The right to opt-out – You have the right to opt-out of the sale of your personal information.
- The right to non-discrimination – You have the right to non-discrimination for exercising your privacy rights.
- The right to access – You have the right to request copies of your personal data. We may charge you a small fee for this service.
- The right to rectification – You have the right to request that IQNOX correct any information you believe is You also have the right to request IQNOX to complete information you believe is incomplete.
- The right to erasure (the right to be forgotten) – You have the right to request that IQNOX erase your personal data, under certain conditions.
- The right to restrict processing – You have the right to request that IQNOX restrict the processing of your personal data, under certain conditions.
- The right to object to processing – You have the right to object to IQNOX’s processing of your personal data, under certain conditions.
- The right to data portability – You have the right to request that IQNOX transfer the data that we have collected to another organization, or directly to you, under certain conditions.
- The right not to be subject to a decision that is based solely on automated processing – You have the right not to be subject to a decision by IQNOX that is based solely on automated processing. However, there are some exceptions to this rule, such as when you give your explicit consent to the automated decision.
- Right to restrict use of sensitive personal information – You may request to limit the use and disclosure of your sensitive data for specific secondary purposes, including disclosure to third parties.
The right to lodge a complaint with a supervisory authority or other relevant authority (see Section 12).
If we are relying on your consent to process your personal information, you have the right to withdraw your consent at any time. Please note, however, that this will not affect the lawfulness of the processing before its withdrawal, nor will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.
When you visit our Website, we collect information from you automatically through cookies (or similar technology, such as web beacons and pixels) to access or store information.
- Our Website servers set cookies to save user login information to access a secure area of the Website.
- Session cookies are used by our web server to store information about web page activities, which allows users to easily pick up where they left off on the Website.
- User preferences. Persistent or tracking cookies are used to store user preferences and make our Website easier to navigate.
For further information about cookies, visit allaboutcookies.org.
B. Third-party cookies
We use a mix of first-party and third-party cookies so that we recognize you and remember your previously selected preferences. Third-party cookies let advertisers or analytics companies track a user’s browsing history across websites.
Our Website uses third-party cookies for the following purposes:
- Analytics – We use Google Analytics to understand how visitors engage with our Website. For more information about the storing and accessing of cookies on your device, visit: https://policies.google.com/technologies/partner-sites.
C. How to manage cookies
You can set your browser not to accept cookies, and you can remove cookies from your browser. However, in a few cases, some of our Website features may not function as a result.
8. Privacy policies of third-party websites
Our third-party service providers are listed below:
- Zoho – We use the Zoho One to manage our business information.
- Microsoft – We use Microsoft 365 for email, collaboration, and other internal data processing functions.
- Stripe – We use Stripe to manage payments and financial transactions.
- Slack – We use Slack for internal communications, which may include information about you.
- Google – We use Google technology to track your interaction with our website.
- Fiverr – We use Fiverr to augment our team as needed. Fiverr freelancers may work on your project. Each Fiverr freelancer must complete a non-disclosure agreement prior to initiating any work.
9. Children’s privacy
Our Services are not directed to children under 13 (or other age as required by local law), and we do not knowingly collect personal information from children.
Children must have parental consent before providing their information to us. If you learn that your child has provided us with personal information without your consent, please contact us.
If we learn that we have collected any child’s personal information in violation of applicable law, we will promptly take steps to delete such information.
11. How to contact us
John G Tesmer, Chief Operating Officer and Data Protection Officer
Email us at: firstname.lastname@example.org
Call us at: +1 (352) 720-0688
Write to us at the following address:
18848 US Hwy 441
Mount Dora, FL 32757 USA
12. How to contact the appropriate authority
You have the right to lodge a complaint regarding our collection, use, and sharing of your personal information by contacting the appropriate authority, as follows:
USA. If you are located in the USA, you may file a complaint with your state’s attorney general.
EU. If you are located in the EU, Data Protection Authorities (“DPAs”) are independent public authorities that supervise the application of the data protection law through investigative and corrective powers. The DPAs provide expert advice on data protection issues and handle complaints lodged against violations of the GDPR and other relevant national laws. The main contact point for questions on data protection is the DPA in the EU Member State where you or your organization is based. You can find your National DPA here.
EEA or UK. If you are located in the EEA or UK and you believe we are unlawfully processing your personal information, you have the right to complain to your local data protection supervisory authority. You can find their contact details here.
Switzerland. If you are located in Switzerland, the contact details for the data protection authorities are available here.